How to Fix Owlet App Not Working – Comprehensive Solutions

Are you experiencing issues with your Owlet app? Nothing is more frustrating than relying on baby monitoring technology only to find the app not working when you need it most.

The Owlet Dream Sock and its companion app have become essential tools for many parents, providing peace of mind by monitoring vital signs and sleep patterns. However, like any technology, the Owlet app can sometimes encounter problems that prevent it from functioning properly.

In this comprehensive guide, we’ll explore the most common reasons why your Owlet app might not be working and provide practical solutions to get it back up and running quickly.

Key Takeaways

• Update your Owlet app regularly to ensure you have the latest version with bug fixes and improvements
• Most Owlet connection issues are related to WiFi problems that can be fixed by restarting your router or moving the base station closer to your WiFi source
• Server outages sometimes affect the Owlet service, especially in the US, requiring patience until system engineers resolve the issue
• Force closing and reopening the app often resolves many common app crashes and freezing issues
• The Owlet Dream Sock requires a 2.4GHz WiFi network connection, not the newer 5GHz networks
• Battery issues in the sock sensor can prevent proper connection and data transmission to the app
• Base station positioning should be within 15-20 feet of the sock for optimal signal reception
• App compatibility problems can occur, especially after iOS or Android system updates
• Reinstalling the app completely can fix corrupted app data issues when other solutions fail
• Owlet’s customer support should be contacted for persistent issues that troubleshooting doesn’t resolve

Understanding the Owlet Monitoring System

The Owlet monitoring system consists of several key components that work together to provide comprehensive baby monitoring. The Owlet Dream Sock is the primary device that wraps around your baby’s foot to track vital signs including heart rate, oxygen levels, and sleep patterns. This smart sock connects to a base station, which in turn communicates with the Owlet app on your smartphone.

The Owlet Dream App acts as the control center for the entire system, displaying real-time data and sending alerts if your baby’s vital signs fall outside normal ranges. When functioning properly, this system provides parents with valuable information and peace of mind.

However, this complex ecosystem relies on several connections working simultaneously – the sock to the base station, the base station to your WiFi network, and your WiFi network to your smartphone app. A breakdown in any of these connections can result in the app not working as expected.

The Owlet system is designed for infants between 1-18 months and weighing 6-30 pounds, making it an FDA-cleared smart baby monitor that many parents rely on. Understanding how the system works is the first step in troubleshooting when problems arise.

Common Reasons Why the Owlet App Isn’t Working

Several factors can cause the Owlet app to stop working properly. Identifying the specific issue is crucial for implementing the right solution. Here are the most common reasons why your Owlet app might not be functioning correctly:

Outdated App Version

One of the most frequent causes of app problems is simply having an outdated version. Owlet regularly releases updates to fix bugs, improve performance, and add new features. If you’re using an older version of the app, you might experience compatibility issues or encounter bugs that have already been fixed in newer versions.

Many users don’t realize that Owlet has transitioned to new app experiences, especially for iOS users. As of November 2021, the original Owlet Care App is no longer available for download from the App Store for iOS devices. If you’re still trying to use an outdated app version, this could be the root of your problems.

WiFi Connection Problems

The Owlet system relies heavily on a stable WiFi connection. Many issues stem from poor WiFi connectivity between the base station and your router. The Owlet base station specifically requires a 2.4GHz WiFi network – it will not connect to 5GHz networks, which is a common source of confusion for many users.

Additionally, if your WiFi signal is weak where the base station is located, or if there’s significant interference from other electronic devices, connection drops can occur. Some users have reported issues with specific router brands or settings that can interfere with the Owlet’s ability to maintain a stable connection.

Server Outages

Sometimes the problem isn’t on your end at all. Owlet occasionally experiences server outages that affect all users. During these periods, the app might fail to connect or display data even when all your local equipment is functioning correctly. These outages are typically resolved within a few hours as Owlet’s technical team addresses the server issues.

In December 2023, many users reported a significant server outage in the US that prevented the app from functioning properly. During such outages, no amount of troubleshooting on your end will resolve the issue – you simply need to wait for Owlet to restore service.

App Crashing or Freezing

Many users report issues with the Owlet app crashing or freezing during use. This can happen due to various reasons including memory issues on your smartphone, conflicts with other apps, or corrupted app data. Some users have noted that the app is particularly prone to crashing after moving to a new house or changing WiFi networks.

Base Station Connection Problems

The base station serves as the bridge between the sock and your app. If the base station isn’t properly connected to the sock or to your WiFi network, the app won’t receive data. Issues can include the base station losing its pairing with the sock or failing to maintain a WiFi connection.

Sock Sensor Issues

Problems with the sock sensor itself can lead to app issues. If the sock isn’t properly charged, positioned correctly on your baby’s foot, or if it’s damaged, it may fail to transmit data to the base station, resulting in no data appearing in your app.

How to Fix Owlet App Not Working: Step-by-Step Solutions

Now that we understand the common causes, let’s explore detailed solutions for each potential problem. Follow these steps systematically to troubleshoot your Owlet app issues.

Update Your Owlet App

The first and often most effective solution is to ensure your app is up to date:

1. For iOS users: Open the App Store, tap your profile icon at the top of the screen, scroll down to see pending updates, and look for the Owlet app. If an update is available, tap “Update” next to it.
2. For Android users: Open the Google Play Store, tap on your profile icon, select “Manage apps & device,” and check if updates are available for the Owlet app.

If you’re using a very old version of the app, you might need to completely uninstall it and download the latest version compatible with your device. Remember that if you’re an iOS user who had the original Owlet Care App, you’ll need to switch to the new Owlet Dream App, as the old app is no longer supported.

As Owlet states on their website: “If you didn’t update your app in time, no worries! Simply update or redownload your Owlet app and it should start working again.”

Fix WiFi Connection Issues

WiFi problems are among the most common causes of Owlet app issues. Here’s how to address them:

1. Ensure you’re using a 2.4GHz network: The Owlet base station can only connect to 2.4GHz WiFi networks, not 5GHz. Check your router settings to confirm you have a 2.4GHz network available.
2. Restart your router and modem: Unplug both devices for 30 seconds, then plug them back in. This simple step resolves many connectivity issues.
3. Move the base station closer to your router: If the base station is too far from your WiFi router, it may have trouble maintaining a stable connection. Try positioning it closer for better signal strength.
4. Reset the base station’s WiFi connection:

• Turn the base station over
• Press and hold the button for 10 seconds until the light turns red
• Release the button and wait for the light to turn blue
• Follow the setup instructions in the app to reconnect to WiFi

1. Check for WiFi interference: Other electronic devices can interfere with your WiFi signal. Try moving potential sources of interference away from both your router and the Owlet base station.

Resolve Base Station to Sock Connection Problems

If your base station isn’t properly communicating with the sock, try these steps:

1. Ensure the sock is properly charged: The sock sensor needs adequate battery power to transmit data. Place it on the charging base for at least 3 hours to ensure it’s fully charged.
2. Check placement: The base station should be within 15-20 feet of the sock for optimal connection. Make sure there aren’t too many walls or other obstacles between them.
3. Reset the sock and base station: Power cycle both devices by unplugging the base station for 30 seconds and then plugging it back in. Place the sock on the base to reset the connection.
4. Re-pair the sock with the base station: If the connection has been lost, you may need to pair the sock with the base station again. Follow the instructions in the app for pairing a new sock.

Fix App Crashes and Freezes

If the app itself is crashing or freezing, try these solutions:

1. Force close the app:

• On iOS: Swipe up from the bottom of the screen (or double-click the home button on older models) to view all open apps, then swipe up on the Owlet app to close it
• On Android: Tap the square icon to view all open apps, then swipe the Owlet app away or tap the X to close it

1. Restart your phone: A simple device restart can clear temporary memory issues that might be causing the app to crash.
2. Check your phone’s storage: If your device is running low on storage space, apps may crash unexpectedly. Clear some space by deleting unnecessary files or apps.
3. Reinstall the app: If crashes persist, try completely uninstalling the app, restarting your phone, and then reinstalling the latest version from your app store.

Address Server Outage Issues

If you suspect a server outage is causing your app problems:

1. Check Owlet’s social media: During major outages, Owlet typically posts updates on their official Twitter, Facebook, or Instagram accounts.
2. Check online communities: Visit Reddit forums like r/NewParents or r/beyondthebump where other Owlet users often report and discuss current outages.
3. Wait it out: Unfortunately, if there is a server outage, all you can do is wait for Owlet to resolve the issue on their end. Once servers are back online, force close your app and then re-open it.

As one Reddit user noted during a past outage: “There’s been an update on their Instagram account saying they’re experiencing a server outage in the US and are working to get it resolved ASAP.”

Specific Solutions for iPhone Users

Apple devices sometimes face unique challenges with the Owlet app. Here are some iPhone-specific solutions:

Handle Privacy Settings Issues

Some iPhone users report connection problems due to Apple’s enhanced privacy features:

1. Check Private Address setting: Go to Settings > Wi-Fi, tap the (i) icon next to your network, and turn off Private Address if it’s enabled, as this can interfere with the Owlet’s connection.
2. Allow Local Network access: When prompted, make sure to allow the Owlet app to access your local network, which is essential for it to communicate with the base station.
3. Check Background App Refresh: Go to Settings > General > Background App Refresh and ensure it’s enabled for the Owlet app to allow it to receive data even when not actively open.

Update iOS

Keeping your iPhone’s operating system updated is crucial for app compatibility:

1. Go to Settings > General > Software Update
2. If an update is available, download and install it
3. After updating, restart your iPhone before launching the Owlet app again

Specific Solutions for Android Users

Android users face their own set of challenges with the Owlet app:

Manage Battery Optimization

Android’s battery optimization features can sometimes interfere with background processes necessary for the Owlet app:

1. Go to Settings > Apps > Owlet
2. Select Battery > Battery optimization
3. Choose “Don’t optimize” for the Owlet app

Clear App Cache

Clearing the app’s cache can resolve many performance issues:

1. Go to Settings > Apps > Owlet
2. Select Storage > Clear Cache
3. Restart the app to see if performance improves

Check Android System WebView

For some Android versions, issues with the Android System WebView component can affect app functionality:

1. Open Google Play Store
2. Search for “Android System WebView”
3. Update if an update is available
4. Restart your phone

Advanced Troubleshooting Methods

If you’ve tried all the basic solutions and are still experiencing issues, these more advanced troubleshooting methods might help:

Factory Reset the Base Station

A complete factory reset can resolve persistent connection issues:

1. Turn the base station over
2. Press and hold the button for 15 seconds until the light blinks red
3. Release the button and wait for the reset to complete
4. Set up the device again from scratch in the app

Note: This will erase all settings and you’ll need to go through the complete setup process again.

Check Router Compatibility

Some routers have settings that can conflict with IoT devices like the Owlet:

1. Disable AP isolation: This feature prevents devices on your network from communicating with each other and can block the Owlet base station from connecting to your phone.
2. Check MAC filtering: If your router uses MAC filtering, make sure the Owlet base station’s MAC address is on the allowed list.
3. Enable UPnP: Universal Plug and Play can help the Owlet connect more easily to your network.
4. Consider a mesh network: If you have a large home, a mesh WiFi system can provide better coverage for devices like the Owlet base station.

Contact Owlet Customer Support

If you’ve exhausted all troubleshooting options, it’s time to contact Owlet directly:

1. Visit the Owlet Support Center at support.owletcare.com
2. Use the chat feature for immediate assistance
3. Call customer service at their published support number
4. Email their support team with detailed information about your issue

Be prepared to provide your device’s serial number, app version, smartphone model, and operating system version to help them diagnose the problem more efficiently.

When to Consider a Replacement

Sometimes persistent issues indicate a hardware problem that can’t be fixed through troubleshooting:

Signs of Hardware Failure

Consider requesting a replacement if:

• The base station won’t power on despite being properly plugged in
• The sock fails to charge even when correctly placed on the charger
• The base station light patterns indicate a hardware failure according to the manual
• You’ve tried all software fixes and the app still won’t connect to the base station

Most Owlet products come with a one-year warranty, and their customer service is generally responsive to hardware issues within the warranty period.

Understanding the Limitations of the Owlet System

While troubleshooting, it’s important to understand the inherent limitations of the Owlet system:

WiFi Dependency

The Owlet system is fundamentally dependent on WiFi connectivity. If you live in an area with unreliable internet service or have a home with WiFi dead zones, you may experience more frequent connection issues.

Battery Life Constraints

The sock sensor has limited battery life and needs regular charging. If you’re experiencing frequent disconnections, keep in mind that the battery might be depleting faster than expected, especially as the device ages.

System Requirements

The Owlet app has specific system requirements. Older smartphones or outdated operating systems might not be fully compatible with the latest app versions, leading to performance issues.

Preventative Measures to Avoid Future Issues

Once you’ve resolved your current issues, take these steps to prevent future problems:

Regular Maintenance

1. Keep the app updated: Enable automatic updates for the Owlet app to ensure you always have the latest version.
2. Charge the sock regularly: Develop a routine of charging the sock during your baby’s bath time or another consistent daily activity.
3. Clean the sensors: Gently clean the sensors on the sock with a soft, slightly damp cloth to ensure accurate readings.

Optimize Your Home Network

1. Position your router centrally: Place your WiFi router in a central location to provide even coverage throughout your home.
2. Reduce interference: Keep large electronics and metal objects away from both your router and the Owlet base station.
3. Consider a dedicated IoT network: Some advanced routers allow you to create a separate network specifically for smart home devices, which can improve reliability.

FAQs

Why does my Owlet app keep crashing?

The Owlet app may crash due to outdated software, insufficient phone memory, or conflicts with other apps. Update the app, restart your phone, and if problems persist, try uninstalling and reinstalling the app.

Why won’t my Owlet connect to WiFi?

Owlet devices only connect to 2.4GHz networks, not 5GHz. Check your router settings, ensure the base station is close enough to your router, and try resetting the base station’s WiFi connection by holding the button for 10 seconds.

Is the Owlet app no longer available?

The original Owlet Care App is no longer available for iOS as of November 2021. Users should download the new Owlet Dream App instead, which provides similar functionality with improved features.

Why is my Owlet base station blinking red?

A blinking red light typically indicates a connection issue between the base station and your WiFi network. Try restarting your router, moving the base station closer to the router, or resetting the WiFi connection on the base station.

How do I reset my Owlet base station?

To reset the WiFi connection, turn the base station over, press and hold the button for 10 seconds until the light turns red, then release and wait for the light to turn blue. For a factory reset, hold the button for 15 seconds.

Why is my Owlet app not showing readings?

Missing readings can be caused by poor sock placement, low battery in the sock, connection issues between the sock and base station, or WiFi connectivity problems. Ensure the sock is properly charged and positioned, and check that all connections are stable.

Can I use Owlet without WiFi?

The base station will still monitor your baby and provide local alerts without WiFi, but you won’t be able to receive notifications or view data on your phone through the app without an internet connection.

How long does the Owlet sock battery last?

A fully charged Owlet sock typically lasts about 16 hours before needing to be recharged. Battery life may decrease over time with regular use.

Is the Owlet Dream Sock different from the Smart Sock?

Yes, the Dream Sock is the newer version that replaced the Smart Sock. It offers similar functionality but with improved features and is FDA-cleared as a medical device for monitoring vital signs.

Why does the Owlet app say the sock is disconnected?

This usually indicates that the base station has lost communication with the sock. Ensure the sock is within range (15-20 feet) of the base station, properly charged, and correctly positioned on your baby’s foot.